Returns & Exchange Policy
At ACcosplay.com we strive to offer 100% satisfaction to all our valued customers. We offer a refund or exchange/costume alternation for defective items, missing items, or items significantly different from our description. As the costumes from ACcosplay.com are all custom-made according to the customer’s measurements, we offer a fair and responsible return/exchange policy.
Customer should contact us within 2 days of delivery of items and email us photos to support claims for replacement or refund. The package should be returned in 14 days.
However, ACcosplay.com is NOT responsible for sizing errors in custom-made costume if the customer has provided incorrect measurements. In this situation, the customer has the option to keep the original costume and receive a new item at 20% off the list price, or ship the costume back to us for revision ( at customer expense ); you will then be charged for revision cost only.
Noted(For right costume but want to return):
1. Please be noted that only the listing price excluding shipping fees would be refunded.
2. Buyers are responsible for returning the items in their original conditions within 2 weeks of delivery of items at their own expense through registered mails with online delivery tracking number if that is customer's mistake
Our Return Address:
Jinshajiang West Road,#1555,Bulding 25.Room 401
Shanghai
China
3. The refunds will be returned back to you in 3 days after we accept your return request.
The following items are Excluded from Return or Exchange Policy:
- Costumes/Wigs that have been used or washed
- Costumes/Wigs that smell of cigarette smoke or perfume
- Costumes with stains
2.Order Cancellation/Change
ACcosplay.com ships all orders to the address provided by the customer. Please check your order carefully before submitting. We will send a confirmation email after you place your order. If an error has occurred in the processed order, please email it to us within 24 hours of submission, and the order cancellation or change will only be valid for this time frame.
For all costumes:
1. Standard Size
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,
- Orders cancelled 24 to 48 hours After payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 80% of the product purchase price .
- Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
2.Custom -made size
- Orders cancelled within 24 hours of payment confirmation will be eligible for a full refund,
- Orders cancelled 24 to 48 hours after payment confirmation will be eligible for a partial refund consisting of the full shipping cost and 50% of the product purchase price .
- Orders cancelled after 48 hours of payment confirmation will be eligible for a refund consisting of the full shipping cost only.
- Once your order has been shipped, it can no longer be cancelled.
